FTC Lawsuit Accuses Telehealth Giant Hims & Hers of Sharing Customer Data with Meta, Snap for Advertising
FTC sues Hims & Hers for sharing user data with Meta and Snap while promising privacy, and for deceptive subscription practices.Summary
The Federal Trade Commission, joined by the attorneys general of Utah and California, filed a lawsuit against telehealth company Hims & Hers Health alleging that the firm shared sensitive customer information with advertising platforms Meta and Snap, despite marketing a commitment to protect patient privacy. The complaint also accuses Hims & Hers of enrolling consumers in recurring subscription plans immediately after intake forms, providing unclear notification of prescription refills, and hiding the online cancellation button, thereby making it difficult for users to end subscriptions. Hims & Hers has denied the allegations, calling the lawsuit politically motivated and asserting that it has provided evidence to counter the claims. A Meta spokesperson stated that advertisers are responsible for the data they share and that Meta’s systems are designed to detect and filter sensitive information. The article also notes that Hims & Hers co‑founder Andrew Dudum offered jobs to anti‑Israel campus protestors in 2024, a detail that appears unrelated to the privacy and billing allegations but is included in the coverage.
(Source：Headtopics)