Taylor Swift fan sues StubHub for failing to honor its ‘FanProtect Guarantee’
A Taylor Swift fan is suing StubHub, alleging the company fails to honor its 'FanProtect Guarantee' regarding ticket validity and refunds.Summary
Alexis Christensen is leading a class action lawsuit against StubHub Holdings Inc., claiming the company violates state and federal consumer laws by failing to uphold its “FanProtect Guarantee.” The guarantee promises customers tickets will be delivered on time, valid for entry, and comparable to those ordered, with a full refund offered if issues arise. However, Christensen alleges StubHub frequently provides inferior tickets or denies refunds even when comparable tickets are available. She personally purchased Taylor Swift Eras Tour tickets for approximately $14,000, only to receive inferior seats at the last minute when her original tickets were unavailable, and StubHub refused to provide comparable replacements. The lawsuit further claims StubHub profits by charging fees to both buyers and sellers while allegedly failing to honor its guarantee, retaining the full purchase price even when tickets are unavailable. Christensen seeks to represent a class of individuals who purchased tickets through StubHub in the United States and is pursuing damages, fees, and a jury trial.
(Source：Class Action Lawsuits)