Apple Faces Class-Action Lawsuit Over Beats Headphones' Voice Features
A class-action lawsuit alleges that Beats headphones by Apple have poor audio quality during voice calls on platforms like Zoom and Teams.Summary
Apple is facing a class-action lawsuit concerning the voice call functionality of its Beats headphones, including the Beats Fit Pro and Beats Solo Pro. The lawsuit, filed in California, claims that users experience poor audio quality when using the headphones with videoconferencing applications such as Teams and Zoom. Plaintiff Kimberly Feeney reported issues with call clarity despite seeking assistance from the Apple Genius Bar after purchasing a set of Beats headphones in 2024.
The suit encompasses customers who bought Beats headphones after July 9, 2021. CNET’s review of the Beats Solo Pro headphones previously highlighted their high-quality call performance, noting the effectiveness of their six microphones for noise cancellation. However, user complaints regarding call quality have surfaced on platforms like Reddit.
Apple has not yet responded to requests for comment but does offer a support page with troubleshooting steps for sound quality issues on its headphones.
(Source：CNET)