RealReal class action alleges company charges ‘junk fees’ on returns
A class action lawsuit alleges The RealReal charges a hidden $14.95 “junk fee” on returned items, deceiving consumers.Summary
A class action lawsuit has been filed against The RealReal, Inc., alleging the company charges consumers an undisclosed “Return Shipping and Processing Fee” (RSPF) of $14.95 on returned items. Plaintiff Marvin Fadrigo claims this fee is deceptive and unfair, as it is not disclosed during the checkout process and does not reflect actual shipping or processing costs. Fadrigo argues the fee is a “sham” and a “classic ‘junk fee’” that manipulates consumers into paying hidden charges. The lawsuit, filed in California state court, alleges violations of state consumer protection laws and seeks damages, restitution, and equitable relief for affected class members. The complaint highlights that The RealReal’s website only displays the purchase price and taxes during checkout, concealing the potential return fee. This practice, the lawsuit contends, is deceptive, unfair, and illegal under California law, mirroring concerns about similar “junk fees” that have recently drawn government scrutiny, such as a recent case against Uber Eats.
(Source：Class Action Lawsuits)