Over 85 pc IndiGo fliers surveyed want airline’s service deficiency under Class Action of CP Act
A survey reveals that 87% of IndiGo passengers want the airline's service deficiencies addressed through Class Action under the CP Act 2019.Summary
A recent survey by LocalCircles indicates widespread dissatisfaction among IndiGo passengers regarding recent flight cancellations and service issues. The survey, conducted after IndiGo cancelled hundreds of flights stranding thousands, found that 87% of the 32,547 respondents believe the Consumer Protection Act 2019’s Class Action provision should be invoked to address the airline’s service deficiencies.
Passengers cited concerns beyond cancellations and delays, including issues with refunds, unfulfilled “zero-cancellation/insurance” promises, unauthorized itinerary changes, and inadequate compensation. Many reported receiving refunds less than the amount paid, despite assurances of a full refund.
The survey asked passengers whether the Central Consumer Protection Authority (CCPA) should address IndiGo’s service deficiencies under the Class Action provision, with a vast majority responding affirmatively. The results highlight a strong desire for collective legal action against the airline to address these grievances.
(Source：Daily Excelsior)