87% IndiGo fliers want service lapses probed under CP Act class action
A survey reveals 87% of IndiGo passengers want the airline's service deficiencies investigated via a class action lawsuit.Summary
A recent survey by LocalCircles found that 87% of IndiGo passengers believe the airline’s service deficiencies should be investigated under the Class Action provision of the Consumer Protection Act 2019. This sentiment arises following widespread flight cancellations and disruptions that left thousands stranded and raised concerns about refund integrity, unfulfilled insurance promises, and inadequate compensation. Passengers reported receiving refunds less than the fare paid, despite assurances of a full refund. The survey, which received over 30,000 responses from consumers across India, indicates strong support for the Consumer Affairs Authority (CCPA) to take action against IndiGo for these issues. The class action provision allows a group of people with a common grievance to collectively sue a company for acts like mismanagement or fraud.
(Source：Business Standard)