IndiGo Passengers Demand Class Action for Service Deficiencies | Business
A survey reveals 87% of IndiGo passengers support a class action lawsuit due to widespread service deficiencies and refund issues.Summary
A recent survey by LocalCircles indicates significant dissatisfaction among IndiGo passengers, with 87% advocating for a class action lawsuit under the Consumer Protection Act 2019. This surge in discontent stems from a wave of flight cancellations and subsequent issues like refund delays, deductions, unfulfilled insurance promises, and unauthorized itinerary changes. Over 30,000 consumers across 303 Indian districts participated in the survey, highlighting widespread problems with IndiGo’s operations. Many passengers reported receiving less than the promised 100% refund after cancellations, exacerbating their frustration and prompting calls for government intervention. The survey underscores a strong desire for legal redress against the airline for its service failures.
(Source：Devdiscourse)