IndiGo Crisis: 87% Passengers Urge Class Action Against Airline Under Consumer Protection Act
A survey reveals 87% of IndiGo passengers want a class-action lawsuit due to issues with promised full refunds following flight cancellations.Summary
Recent widespread flight cancellations and service disruptions by IndiGo have sparked significant passenger dissatisfaction, with a recent survey indicating that 87% of affected travelers are urging the Consumer Protection Council Authority (CCPA) to pursue a class-action lawsuit under the Consumer Protection Act, 2019. Despite IndiGo’s promise of a “full waiver” and automatic 100% refunds, many passengers have reported substantial deductions from their refunds or experienced significant delays in receiving them.
The survey, which gathered responses from over 30,000 consumers across India, highlights a discrepancy between the airline’s public assurances and the actual refunds received by passengers. Complaints include deductions, refund button malfunctions, and inconsistent application of the waiver policy. Passengers are seeking compensation for losses incurred due to the disruptions, including missed events and additional expenses for alternate travel and accommodation.
This situation mirrors similar class-action lawsuits against airlines like Delta and Southwest in the United States, where passengers successfully sued over refund and compensation issues. The call for legal action against IndiGo centers on the airline’s failure to honor its stated refund policy and the resulting financial and emotional distress experienced by travelers.
(Source：News18)