ICICI Prudential Life Leads with 99.33 Percent Claim Settlement in H1 FY2026
ICICI Prudential Life achieved a 99.33% claim settlement ratio with a 1.1-day turnaround in H1 FY2026, settling over Rs 893 crore in death claims.Summary
ICICI Prudential Life Insurance has announced a leading claim settlement ratio of 99.33% for the first half of FY2026, surpassing other top life insurance companies in India. The company also demonstrated a swift claim settlement process, with an average turnaround time of just 1.1 days for non-investigated claims. During this period, ICICI Prudential Life settled death claims totaling Rs. 893.38 crore.
According to Amish Banker, Chief Operations Officer at ICICI Prudential Life Insurance, the company prioritizes customer experience and handles each claim with sensitivity. Their customer-centric approach, combined with a strong focus on digitalization through platforms like their mobile app, WhatsApp, chatbot, and website, enables quick and convenient claim lodging and tracking.
Furthermore, the company’s “Claim for Sure” initiative, guaranteeing settlement of eligible claims within one day of document submission, resulted in the settlement of Rs. 157.25 crore in death claims during H1 FY2026. ICICI Prudential Life also maintained a leading claim settlement ratio of 99.60% in the previous quarter, Q1 FY2026.
(Source：Smestreet In)