New Hampshire joins lawsuit against Uber, arguing ‘deceptive’ business practices

New Hampshire Attorney General John Formella has joined 22 other states and the Federal Trade Commission (FTC) in a lawsuit against Uber, alleging the company employed “deceptive” practices concerning its Uber One subscription service. The lawsuit claims Uber misrepresented potential savings and intentionally made it difficult for customers to cancel their subscriptions, often automatically charging them if cancellation wasn’t completed within a strict timeframe. According to the complaint, customers reported being charged before their billing cycle ended and encountering obstacles when attempting to cancel through the app, being directed to customer service instead.

Formella stated, “Consumers should not be misled into signing up for subscription services or trapped in recurring charges they do not knowingly agree to.” He emphasized the importance of holding companies accountable for fair treatment of consumers. One customer quoted in the lawsuit described a new cancellation roadblock requiring a call to support, despite previously being able to cancel within the app.

The lawsuit seeks damages for violations of state laws in New Hampshire and the other participating states. A trial is scheduled for 2027, and Connecticut is the only other New England state involved in the legal action.

(Source：Concord Monitor)