NJ joins FTC in lawsuit against Uber over Uber One subscription
New Jersey is joining a lawsuit against Uber alleging deceptive practices regarding its Uber One subscription cancellation process.Summary
New Jersey has joined the Federal Trade Commission (FTC) and other states in a lawsuit against Uber Technologies, alleging that the company makes it excessively difficult for customers to cancel their Uber One subscriptions. The lawsuit claims Uber falsely advertised Uber One as a money-saving service while creating a deliberately complex and time-consuming cancellation process. Customers reportedly faced numerous screens and steps, long waits for customer service responses, and were often charged for the subscription even during free trials or before their billing date. Some customers were allegedly unaware they were even enrolled in Uber One before being charged. New Jersey officials are seeking restitution, penalties, and an injunction against Uber, and are providing residents with avenues to file complaints.
(Source：Nbc10 Philadelphia)