Latest claim settlement ratios of life insurance companies in 2026; Shriram, Aditya Birla, PNB MetLife & HDFC
A 2026 IRDAI report shows life insurers settled 97.11% of claims within 30 days, with Shriram, Aditya Birla, HDFC, and PNB MetLife leading in claim settlement ratios.Summary
The Insurance Regulatory and Development Authority of India (IRDAI) recently released data on life insurance claim settlement ratios for the financial year 2024-25. The industry average for claims paid within 30 days is 97.11%, with private insurers achieving a slightly higher rate of 97.25%. Several companies, including Shriram, Aditya Birla Sunlife, HDFC, and PNB Metlife, achieved a 100% claim settlement ratio based on the number of policies. However, when considering the benefit amount, IndiaFirst lags behind with a ratio of 62.80%, though the company clarifies that 99.97% of claims were settled within 30 days of receiving all required documentation. The report emphasizes the importance of considering both the number of claims settled and the benefit amount paid when evaluating an insurer's performance, as a high claim settlement ratio indicates financial strength and reliability.
(Source：The Economic Times)