Class action lawsuit accuses Veterans United of deceiving homebuyers

A class action lawsuit has been filed against Veterans United Home Loans in the Western District Court of Missouri, seeking at least $5 million in damages. The plaintiffs, including Christian Payton, Salem Zahn, and Ernest Easter, accuse Veterans United of violating real estate settlement procedures, the Missouri Merchandising Practices Act, and unjust enrichment through “blatant steering.” The lawsuit centers on claims that Veterans United’s website intentionally misled homebuyers into believing the company was affiliated with the Department of Veterans Affairs (VA) by prominently displaying the claim “The Nation’s #1 VA Lender” alongside a disclaimer in small print stating it is “not a government agency.”

Furthermore, the complaint alleges that information collected through a “continue” button on the website deceptively suggested exclusive access to Veterans United Realty agents, while the company routinely shares leads with a broader “real estate referral network.” The lawsuit argues that the placement and size of the disclaimer were deliberately designed to deceive consumers.

Homebuyers who utilized Veterans United’s services can join the class action by contacting the law firm representing the plaintiffs. ABC17 News has contacted Veterans United for a response.

(Source：ABC17News.com)