Qantas to pay US$74 million to customers for cancelled COVID-19 flights
Qantas will pay US$74 million to settle a class action over cancelled flights during the COVID-19 pandemic and failure to provide refunds.Summary
Qantas Airways has agreed to pay A$105 million (US$74 million) to settle a class action lawsuit alleging it misled customers and failed to provide cash refunds for international and domestic flights cancelled between 2020 and 2022 due to the COVID-19 pandemic. Instead of refunds, Qantas offered flight credits. Echo Law, the firm bringing the class action, claimed Qantas “unlawfully benefited from customers by holding for years a very significant amount of customer funds that ought to have been refunded.” The settlement, which does not involve an admission of liability from Qantas, requires court approval. Refunds will be administered and distributed to eligible customers in the first half of 2027, and details on how to claim will be released by the court in the coming weeks.
(Source：CNA)