NZXT agrees to $3.45M settlement in civil RICO case over Flex program
NZXT and Fragile settled a $3.45M RICO case regarding their Flex program, which faced allegations of delivering lower-quality PC hardware than promised.Summary
NZXT and its partner, Fragile, have agreed to a $3.45 million settlement in a civil Racketeer Influenced and Corrupt Organizations (RICO) case stemming from complaints about their Flex program. The program, launched in 2024, allowed customers to rent gaming PCs, but Gamer Nexus alleged that NZXT engaged in a “bait and switch” scheme, delivering systems with inferior hardware compared to what was ordered, yet charging the full price. Customers reportedly paid between $1,920 and $7,400 depending on the tier. While the companies do not admit wrongdoing, the settlement includes debt forgiveness and payments to affected customers based on the current value of their PCs. NZXT also agreed to modify its website, advertising, and signup processes. The settlement awaits court approval.
(Source：Action News Jax)