Rogers outage lawsuit moving ahead, millions may get compensation
A national class-action lawsuit against Rogers Communications for a 2021 outage has been authorized, potentially compensating millions of Canadians.Summary
A Quebec court has authorized a national class-action lawsuit against Rogers Communications Inc., Rogers Communications Canada Inc., and Fido Solutions Inc. regarding a major wireless outage on April 19, 2021. The lawsuit, led by Lex Group Inc., alleges that millions of Canadians experienced service interruptions, impacting their ability to make calls, send texts, or use mobile data. Plaintiffs claim damages including medical issues due to inability to reach emergency services and lost income for those reliant on mobile connectivity for work. Rogers previously issued a one-day credit to customers. The class action includes anyone with a Rogers, Fido, Chatr, or Rogers for Business wireless contract at the time of the outage, and individuals are automatically included unless they opt out by November 23rd. Potential compensation includes partial refunds and various damages, with Lex Group’s fees contingent on a successful settlement or court award.
(Source：Global News)