Why haven't I received my Amazon refund? What you need to know
Amazon is distributing refunds up to $51 as part of a $2.5 billion settlement with the FTC regarding Prime membership issues.Summary
Amazon is settling a lawsuit with the Federal Trade Commission (FTC) for $2.5 billion, stemming from allegations that the company misled customers into signing up for Prime memberships and made cancellation difficult. As part of the settlement, approximately 35 million affected customers are eligible for refunds, potentially up to $51, representing the total Prime membership fees paid. The first phase of automatic refunds occurred between November 12 and December 24, 2025. Eligible customers who didn't receive an automatic refund are being notified via email or mail in January 2026 with instructions on how to file a claim through a portal that opened on January 5, 2026. Eligible customers include those who subscribed to Prime between June 23, 2019, and June 23, 2025, through a disputed process, or those who attempted to cancel but were unsuccessful due to issues with the online process.
(Source：NBC 5 Chicago)